Terms of Service

1. Acceptance of Terms

By accessing or using the Grace Glow website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our website or services.

2. Medical Services and Disclaimer

2.1 Medical Nature of Services

Grace Glow provides cosmetic medical services including but not limited to plastic surgery, cosmetic procedures, dermatology treatments, and medical spa services. All services are performed by licensed medical professionals.

2.2 No Medical Advice Online

Content on our website is for informational purposes only and does not constitute medical advice, diagnosis, or treatment. You must consult with our medical professionals for personalized medical advice.

2.3 Individual Results May Vary

All treatment results are individual and may vary based on factors including but not limited to age, skin type, medical history, and adherence to aftercare instructions.

3. Website Use and Restrictions

3.1 Permitted Use

You may use our website for personal, non-commercial purposes to learn about our services, book appointments, and access educational content.

3.2 Prohibited Activities

You agree not to:

• Use the website for any illegal purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the website's functionality
• Submit false or misleading information
• Use automated systems to access the website
• Reproduce or distribute content without permission

3.3 User Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

4. Appointments and Consultations

4.1 Consultation Requirement

All treatments require an initial consultation with a qualified medical professional. During the consultation, we will assess your candidacy for treatment and discuss potential risks and benefits.

4.2 Booking Process

Appointments can be booked online, by phone, or in person. Online bookings are requests only and must be confirmed by our staff.

4.3 Patient Eligibility

We reserve the right to refuse service to anyone who is not medically suitable for treatment or who does not meet our safety criteria.

5. Payments and Fees

5.1 Service Fees

All fees for services are quoted at the time of consultation and are subject to change. We provide detailed cost estimates before any treatment.

5.2 Payment Methods

We accept various payment methods including cash, credit cards, and approved financing options. Payment is typically required at the time of service unless other arrangements have been made.

5.3 Insurance

Most cosmetic procedures are not covered by insurance. Some medical dermatology services may be covered. We can provide documentation for insurance claims when applicable, but payment of our fees remains your responsibility.

5.4 Financing Options

We work with third-party financing companies. Separate terms and conditions apply to financing arrangements.

6. Cancellation and Rescheduling Policy

6.1 Notice Requirements

We require 48 hours' notice for cancellation or rescheduling of appointments. For surgical procedures, we require 72 hours' notice.

6.2 Cancellation Fees

Late cancellations or missed appointments may result in a fee:

• Consultations: $50 fee for late cancellation or no-show
• Non-surgical treatments: $100 fee for late cancellation or no-show
• Surgical procedures: Deposit may be forfeited for late cancellation

6.3 Emergency Cancellations

We understand that emergencies occur. Please contact us as soon as possible if you need to cancel due to an emergency.

7. Intellectual Property Rights

7.1 Ownership

All content on this website, including text, graphics, logos, images, and software, is the property of Grace Glow or its content suppliers and is protected by copyright and other intellectual property laws.

7.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use the website for personal, non-commercial purposes.

7.3 Restrictions

You may not:

• Copy, modify, or create derivative works of our content
• Use our trademarks or logos without written permission
• Use any automated system to access our content
• Remove any copyright or proprietary notices

8. Privacy and Data Protection

8.1 Privacy Policy

Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

8.2 HIPAA Compliance

As a medical practice, we comply with the Health Insurance Portability and Accountability Act (HIPAA) and protect your medical information according to applicable laws.

8.3 Communication

By providing your contact information, you consent to receive communications from us regarding appointments, services, and practice updates.

9. Limitation of Liability

9.1 No Warranties

The website and services are provided "as is" without warranties of any kind, either express or implied.

9.2 Limitation of Damages

To the maximum extent permitted by law, Grace Glow shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website or services.

9.3 Medical Liability

All medical treatments involve risks. We will discuss potential risks and complications during your consultation. By proceeding with treatment, you acknowledge these risks.

9.4 Indemnification

You agree to indemnify and hold harmless Grace Glow, its affiliates, and their respective officers, directors, employees, and agents from any claims arising from your use of the website or violation of these Terms.

10. Changes to Terms

10.1 Updates

We reserve the right to modify these Terms at any time. We will notify users of significant changes by posting the updated Terms on our website with a new "Last Updated" date.

10.2 Continued Use

Your continued use of the website or services after changes to the Terms constitutes acceptance of those changes.

10.3 Review Responsibility

It is your responsibility to review these Terms periodically for updates.

11. Governing Law and Dispute Resolution

11.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

11.2 Dispute Resolution

Any disputes arising from these Terms or your use of our services shall be resolved through mediation in Los Angeles County, California. If mediation is unsuccessful, disputes shall be resolved through binding arbitration.

11.3 Class Action Waiver

You agree to resolve disputes on an individual basis and waive any right to participate in class actions or class arbitrations.

12. Contact Information

If you have any questions about these Terms of Service, please contact us: